Summary
After $8.1 million spent and a $2.5 million new ask, councilmembers blasted the benefits portal as clunky and hard to use — Jawando says he'll oppose further development money. It stays on the reconciliation list in two tranches while the county sorts out who should own it.
At a glance
- Total mentions
- 3
- Last 30 days
- 0
Last discussed May 7, 2026.
Impact analysis
About $8.1 million invested through FY26, with $2.5 million more requested for FY27.
Residents applying for county benefits online, in seven languages, instead of visiting offices in person.
Taxpayers fund a portal critics say hasn't delivered its promised functionality or staff savings.
Mentions & discussions (3)
Council Session - May 7, 2026
After $8.1 million spent and a $2.5 million new ask, councilmembers blasted the benefits portal as clunky and hard to use — Jawando says he'll oppose further development money. It stays on the reconciliation list in two tranches while the county sorts out who should own it.
HHS Committee Worksession - Apr 16, 2026
A $2.5 million investment in the Community Connect portal would make it easier to access county services online. The committee wants the money split: $1.5M to keep the current system running, $1M to expand it to more programs.
GO Committee Worksession - Apr 13, 2026
The committee put $375,000 on the Reconciliation List so the county can decide whether the HHS Community Connect Portal can expand to serve residents across other departments — a step toward one-stop digital access to county services.
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